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Child Safety Standards

Our commitment to protecting children and combating child sexual abuse and exploitation

Last updated: April 1, 2026

1. Our Commitment

Ember is committed to the safety and protection of all users, with an unwavering zero-tolerance policy against child sexual abuse and exploitation (CSAE) in any form. We actively work to prevent our platform from being used to harm, exploit, or endanger children.

This document outlines our published standards in compliance with Google Play's Child Safety Standards policy.

2. Age Restrictions

Ember is designed for users aged 18 and above. We enforce this in the following ways:

  • Users must confirm they meet the minimum age requirement during account registration
  • We have opted into Google Play's minor restriction, which blocks users determined to be under 18 from downloading the app
  • If we become aware that a user is under 18, their account will be immediately suspended and their data deleted

3. Prohibited Content & Conduct

The following is strictly prohibited on Ember and will result in immediate account termination and reporting to relevant authorities:

  • Child Sexual Abuse Material (CSAM): Any imagery, video, text, or other content that depicts, promotes, or glorifies the sexual abuse or exploitation of minors
  • Grooming: Any communication or behavior intended to build a relationship with a minor for the purpose of sexual exploitation or abuse
  • Solicitation: Seeking, requesting, or facilitating sexual contact with minors
  • Sexualized content involving minors: Any content that sexualizes minors, including fictional or AI-generated content
  • Child trafficking: Any activity that facilitates the trafficking or exploitation of children
  • Sextortion of minors: Threatening to share intimate imagery of a minor to coerce or extort

4. Detection & Prevention

We take proactive steps to detect and prevent CSAE on our platform:

  • All user-reported content flagged under safety or child exploitation categories is reviewed with the highest priority
  • Accounts found to be in violation are immediately suspended pending investigation
  • We monitor for patterns of behavior associated with grooming or exploitation
  • We use automated and manual review processes to identify and remove prohibited content

5. Reporting Mechanisms

Users can report child safety concerns through the following channels:

  • In-app reporting: Tap the "..." menu on any user profile and select "Report", or long-press any message, post, or comment and choose "Report". Select the appropriate reason including options for child safety concerns
  • Email: Send reports directly to [email protected] with "Child Safety Report" in the subject line

All child safety reports are treated as urgent and are prioritized above all other report types. We aim to review child safety reports within 24 hours of receipt.

6. Response & Action

When we receive a child safety report or identify potential CSAE, we take the following actions:

  • Immediate suspension: The reported account is suspended pending investigation to prevent further potential harm
  • Content removal: Any identified CSAM or exploitative content is immediately removed from our platform
  • Preservation of evidence: We preserve relevant data and evidence for law enforcement purposes
  • Reporting to authorities: We report confirmed CSAM and child exploitation to the appropriate national and regional authorities, including:
    • The National Center for Missing & Exploited Children (NCMEC CyberTipline)
    • India's National Commission for Protection of Child Rights (NCPCR)
    • Local law enforcement as applicable
  • Permanent ban: Users confirmed to have engaged in CSAE are permanently banned from the platform with no option for appeal

7. Compliance with Laws

Ember complies with all applicable child safety laws and regulations, including but not limited to:

  • The Protection of Children from Sexual Offences (POCSO) Act, 2012 (India)
  • The Information Technology Act, 2000 (India) — provisions related to child exploitation content
  • The Children's Online Privacy Protection Act (COPPA) (United States)
  • Applicable provisions of the General Data Protection Regulation (GDPR) regarding minors (European Union)
  • Any other applicable local, national, or international child protection laws

8. Child Safety Point of Contact

For all child safety matters, including inquiries from law enforcement, please contact our designated child safety team:

  • Email: [email protected]
  • Subject line: "Child Safety" for general inquiries, "Child Safety Report" for urgent reports
  • Response time: Child safety inquiries are prioritized and we aim to respond within 24 hours

9. Training & Awareness

Our team is committed to ongoing education and awareness regarding child safety:

  • All team members involved in content moderation and safety review are trained on identifying CSAE indicators
  • We stay informed of evolving threats, tactics, and best practices through resources such as the Technology Coalition
  • We periodically review and update our safety standards to reflect current threats and regulatory requirements

10. Updates to These Standards

We may update these Child Safety Standards from time to time to reflect changes in law, platform features, or best practices. Material changes will be reflected with an updated "Last updated" date at the top of this page.